FAQs
Do you offer gift vouchers?
Yes, we offer gift cards that can be purchased through our website. Please note that our gift cards are available as E-Cards only. Once you have purchased a gift card, it will be emailed directly to the recipient.
My discount code isn't working:
Your discount code may not be working for any of the following reasons:
Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.
Your code: Have you entered the code correctly? Try copying and pasting the code into the Promo Code box just before checkout.
Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.
Unique Codes: If you receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once. Discounts are not available on delivery charges, sale items and gift vouchers. Your discount cannot be used in conjunction with any other offer and you can only use one code per order.
Missing Item
We're sorry to hear you are missing an item from your order.
Our warehouse thoroughly check orders before they are dispatched however we understand mistakes can be made.
We ask for you to contact our customer care team on receipt of your order to report this and provide the following information:
- Order Number
- Name of the item missing
- Images of the whole outer packaging - please include any visible damage
- Image of the courier label only - located on the outside of the box
Our customer care team will be happy to investigate and resolve this issue swiftly.
Faulty or Incorrect item in my order.
We're sorry to hear there has been an issue with your order.
Please do inspect all items within your order when they arrive and contact our customer care team here urgently with the following information;
- Order Number
- Product Name
- Image(s) of the fault along with a brief description
- Full length Image of the Item showing labels attached.
For incorrect items we will require additional image of the packaging to establish how this occurred.
The Customer Care Team will be happy to investigate this further and respond with a resolution.
HOW CAN I TRACK MY ORDER?
As soon as your order has been fully processed you will receive a notification email this will contain your courier details and parcel tracking link. If you have not received this please email and we can send over the shipping tracking.
